Shipping Policy
We utilize Fed Ex Ground and Fed Ex Home to deliver our rugs to the continental United States. Due to the large size of the rugs, shipping is expensive. To simplify our sales process, we charge a flat $15 fee for delivery on your first rug. If you order two rugs, delivery on the second rug is reduced to $10. If you are ordering more than two rugs, please contact us directly and we will work to save you even more on combined shipping.
We realize that our customers want to receive their rugs as soon as possible and we make every effort to process orders quickly. With few exceptions, orders are processed within 2 business days. Since we are located in Michigan, shipping times to the midwest are usually 1-2 business days. Delivery times to the rest of the continental US vary from 2-5 business days.
Again due of the size of the rugs, shipping to Canada is extremely expensive. Most of the Canadian customers that contact us for shipping quotes decide that it is too costly. That being said, if you want a shipping quote on having a rug delivered to Canada, please email us your address and the size of the rug that you are hoping to order. We will email you back with a shipping quote.
Refund Policy
Returns are accepted within 14 days for any reason. The buyer is responsible for return shipping. If there is a defect in the rug or the rug is damaged during shipping, we will pay the return shipping. Please contact us via email at epicrvrugs@gmail.com to set up return/refund arrangements.
We utilize Fed Ex Ground and Fed Ex Home to deliver our rugs to the continental United States. Due to the large size of the rugs, shipping is expensive. To simplify our sales process, we charge a flat $15 fee for delivery on your first rug. If you order two rugs, delivery on the second rug is reduced to $10. If you are ordering more than two rugs, please contact us directly and we will work to save you even more on combined shipping.
We realize that our customers want to receive their rugs as soon as possible and we make every effort to process orders quickly. With few exceptions, orders are processed within 2 business days. Since we are located in Michigan, shipping times to the midwest are usually 1-2 business days. Delivery times to the rest of the continental US vary from 2-5 business days.
Again due of the size of the rugs, shipping to Canada is extremely expensive. Most of the Canadian customers that contact us for shipping quotes decide that it is too costly. That being said, if you want a shipping quote on having a rug delivered to Canada, please email us your address and the size of the rug that you are hoping to order. We will email you back with a shipping quote.
Refund Policy
Returns are accepted within 14 days for any reason. The buyer is responsible for return shipping. If there is a defect in the rug or the rug is damaged during shipping, we will pay the return shipping. Please contact us via email at epicrvrugs@gmail.com to set up return/refund arrangements.